Troubleshooting Guide Android Box Connected But No Internet - How to Fix

Troubleshooting Guide: Android Box Connected But No Internet – How to Fix

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By Wilhelm Gutmann

Having trouble with your Android box being connected but not accessing the internet? This guide will help you diagnose and solve common issues to get your device back online. Follow the steps below to troubleshoot and fix connectivity problems with your Android box.

Check Network Settings

First, ensure your network settings are correctly configured. Misconfigurations can often lead to connectivity issues.

Check Network Settings
Check Network Settings

Verify Wi-Fi Connection

Ensure your Android box is connected to the correct Wi-Fi network. Go to the settings menu, select “Network & Internet,” and check if the Wi-Fi is turned on and connected.

Check Ethernet Connection

If you’re using an Ethernet cable, make sure it’s securely plugged in. Test the cable with another device to ensure it’s working.

Re-enter Wi-Fi Password

Sometimes, a simple error in the Wi-Fi password can cause connectivity issues. Re-enter the Wi-Fi password to ensure it’s correct.

Check for IP Conflicts

IP conflicts can disrupt your connection. Go to the network settings and ensure your Android box has a unique IP address.

Reset Network Settings

If all else fails, resetting your network settings can resolve many issues. Go to settings, select “System,” then “Reset options,” and choose “Reset Wi-Fi, mobile & Bluetooth.”

Update Software

Outdated software can cause various connectivity issues. Ensure your Android box is running the latest firmware.

softwere update
softwere update

Check for System Updates

Navigate to the settings menu, select “About device,” and check for system updates. Install any available updates.

Update Apps

Outdated apps can also cause problems. Go to the Google Play Store, navigate to “My apps & games,” and update all installed apps.

Update Router Firmware

Sometimes, the issue may lie with your router. Check your router’s manufacturer website for firmware updates and install them if available.

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Reboot After Updates

After updating, reboot your Android box to ensure all changes take effect.

Test Network Connectivity

Testing your network can help identify where the problem lies.

Use a Different Device

Try connecting another device to the same network. If other devices can connect, the issue is likely with your Android box.

Speed Test

Run a speed test on your network to check for any underlying issues. Use apps like to measure your internet speed.

Ping Test

Perform a ping test to check for network stability. You can use the terminal or network utility apps to ping popular websites like Google.

Check Network Traffic

Heavy network traffic can slow down or disrupt your connection. Ensure no other devices are monopolizing bandwidth.

Use a Wired Connection

If you’re using Wi-Fi, switch to a wired Ethernet connection to see if the issue persists.

Hardware Issues

Sometimes, hardware problems can cause connectivity issues.

Check Cables and Connections

Inspect all cables and connections. Replace any damaged cables and ensure all connections are secure.

Inspect Router and Modem

Check your router and modem for any signs of damage or malfunction. Restart these devices to see if it resolves the issue.

Test on Another Network

Take your Android box to a friend’s house or another location with a different network to see if it connects there.

External Interference

External devices like cordless phones and microwaves can interfere with Wi-Fi signals. Ensure your router is placed away from such devices.

Check for Overheating

Overheating can cause hardware malfunctions. Ensure your Android box is well-ventilated and not overheating.

Advanced Troubleshooting

If basic troubleshooting steps don’t resolve the issue, try these advanced methods.

Advanced Troubleshooting
Advanced Troubleshooting

Change DNS Settings

Sometimes, changing your DNS settings to Google DNS or OpenDNS can resolve connectivity issues. Go to network settings and update the DNS.

Static IP Address

Assigning a static IP address to your Android box can sometimes fix connectivity issues. Go to the network settings and set a static IP.

Factory Reset

As a last resort, perform a factory reset. This will erase all data, so back up important information first. Go to settings, select “System,” then “Reset options,” and choose “Erase all data (factory reset).”

Consult Support

If all else fails, consult the manufacturer’s support team or your internet service provider for further assistance.

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Professional Help

Consider seeking help from a professional technician if the issue persists.


Resolving internet connectivity issues with your Android box can be a straightforward process if you follow these steps. By systematically checking network settings, updating software, testing connectivity, and inspecting hardware, you can identify and fix most problems. Remember, if the issue persists, seeking professional help or consulting customer support can provide additional solutions. Stay patient and methodical, and you’ll have your Android box back online in no time.

FAQs: Android Box Connected But No Internet

Q1: What should I do first if my Android box is connected but has no internet access?

A1: First, check your network settings. Ensure your Android box is connected to the correct Wi-Fi network or Ethernet connection, and re-enter the Wi-Fi password to verify its accuracy.

Q2: How can I resolve IP conflicts on my Android box?

A2: To resolve IP conflicts, go to the network settings on your Android box and ensure it has a unique IP address. If needed, reset the network settings by navigating to “System,” then “Reset options,” and selecting “Reset Wi-Fi, mobile & Bluetooth.”

Q3: How do I update the software on my Android box to fix connectivity issues?

A3: To update the software, go to the settings menu, select “About device,” and check for system updates. Also, update all installed apps via the Google Play Store under “My apps & games.”

Q4: What steps should I take to test network connectivity on my Android box?

A4: Test network connectivity by connecting another device to the same network. Run a speed test using apps like and perform a ping test to check for network stability. Additionally, check for heavy network traffic that might be affecting the connection.

Q5: What advanced troubleshooting steps can I try if basic steps don’t work?

A5: For advanced troubleshooting, change your DNS settings to Google DNS or OpenDNS, assign a static IP address, or perform a factory reset by going to “System,” “Reset options,” and selecting “Erase all data (factory reset).” If the issue persists, consult the manufacturer’s support team or seek professional help.

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